Luna Italian Bag

FOR FAST AND TROUBLE-FREE DELIVERY

If you want your order to reach you in the fastest and most hassle-free way, please follow the steps below ;

- Make sure that you have written your first name, last name, mobile phone number and e-mail address correctly.

- The country, city, street, street, building number, floor and apartment number must be filled in completely. Most importantly, be sure to write your zip code correctly. The zip code is very important for overseas deliveries.

IS THERE A CUSTOMS FEE?

-According to the customs policy of your country, the customs fee may be charged. THE CUSTOMS FEE BELONGS TO YOU. You must pick up the product by paying the customs fee requested from you at the time of delivery. We do not charge the customs fee. If you do not pay, the product will unfortunately be destroyed by your country and will not be returned to us, so a refund will not be available.

IS THERE DELIVERY TO EVERY COUNTRY?

- It is shipped all over the world with DHL & DHL EXPRESS

HOW MANY DAYS DELIVERY?

-Delivery takes place on average within 3 to 10 working days.

HOW CAN I TRACK THE ORDER?

You can track your DHL EXPRESS tracking number in the sms e-mail that comes to you when your order is ready and released by entering the DHL website. Please make sure that you are at the delivery address you provided during the process after receiving the information from DHL cargo.

IS A RETURN - EXCHANGE AVAILABLE?

-Unfortunately we are unable to accept returns or exchanges. Because the cost of the cargo going to you is higher than the cost of the product.

SHIPPING AND PACKAGING

The product you ordered giydimgidiyorshoes.com it will come to you in a shoe box with quality and assurance. Since most of our products are made of stone, we ensure their safety inside the box. Products with stones require delicate handling. We put spare stones in the box for all stone products.

The product to be returned must be returned with its label intact and in its original package/box. Product must be returned as received delivery.

Open and check the packages you think were damaged during shipment in front of a representative of the company you received them from.

*** Damaged products for which no record has been kept are strictly non-refundable.

In order for the product to be returned, it must be sent with an invoice. Returns of products that have lost their resaleability and cannot be sold to another customer are not accepted and the price is not refunded.

The cost of the products approved for return will be paid to you as soon as possible.

IMPORTANT INFORMATION:

*** THERE ARE NO RETURNS AND EXCHANGES ON PROMOTED / DISCOUNTED PRODUCTS.

*** SHIPPING FEE FOR RETURN AND EXCHANGE REQUESTS BELONGS TO THE CUSTOMER.